____________________________________ On Hiatus ___________________________________

Sunday, June 27, 2010

The Day My Nook Went Dark...

...And why I recommend archiving.

So, when someone who sounds authoritative and appears to know what they're doing tells you they think you should "unregister" your Nook, and re-register it.  That just basically means that they want to wipe out your entire Nook library from the memory of your Nook, and then have it try to re-download everything all over again.  All at once.  Don't worry, you won't lose any data—It's still stored on your account with Barnes&Noble.  But if you have 600 ebooks and your Nook was freaking out before to try and keep them current, um, it's not going to be happy if you ask it to try and download them ALL. AT. THE. SAME. TIME.  Trust me.

What happened?

Well, on my first day of owning my Nook, I discovered FREE ebooks.  Google has a project where they're trying to take books that have come into public domain and put them in digital format.  From what I gather, public domain constitutes books where the copyright and licensing has run out.  Basically anything written up into the early 1900s.  And within the first two weeks of owning my Nook, I had downloaded 600 ebooks.

Nook is supposed to be able to hold around 1,500—and I wasn't even half-way, right?  Well, I'm not sure they actually, physically double-checked their numbers, because when I went into my local BN and they called support, I had the largest e-library the guy had EVER seen.  That may have changed by now, I don't know.

Just after 600, my Nook worked...but it didn't.  I could access everything in my library, but all my new downloads stopped appearing.  I tried everything—resetting it, taking out the battery, downloading from different rooms, houses, towns, until I finally got a chance to go back to the store to have them look at my two-week-old baby Nook.  I had even put in a memory card for extra storage space, because I had always planned on having a large library.

I explained everything, they took a look, then called support.  And the first guy they talked to recommended "unregistering."

I went from being able to at least see my library, select books from it, and read them to nothing.  Empty.  Gone.  The second guy they talked to when they called back to talk to support, said what had probably happened, is that with so many books, the Nook is constantly trying to keep them available to me, constantly trying to update EVERYTHING at the same time.  Leaving me with an empty Nook.

That's when I asked about ARCHIVING.  If my Nook couldn't handle all my books at once, would archiving work?  They thought that would help.

So I went home and spent hours archiving most of my ebooks.  Basically the concept of archiving seems like taking all the books that I'm not going to read right now and putting them in storage.  My Nook still knows where they are, and if I want them, I just tell it to "download" and it will go get them.  It's actually pretty quick and easy.

But it didn't actually fix my problem.  Even after archiving everything, I still couldn't get my Nook to download ANYTHING.  For two weeks I was pretty distraught, I didn't know what I was going to do—Would I have the same problems with another  Nook if they replaced it?

But two weeks after my issue, all of a sudden I an email that their was an update—So, I updated my Nook, and the problem was gone.  Fixed.  Like it never happened.

However, I still archive most of my books in the hopes of keeping my Nook running fast and to avoid it working too hard; I don't want to take any chances.

And now?  Well, it's been a couple of months, and we're still in love.


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2 comments:

My name is Patricia said...

Your poor Nook - it sounds like from all your posts you two have been through a lot :)

nymfaux said...

It was a little traumatic at the time, because I was wondering if I'd made the right decision to buy it or not...But I see people checking out the Nook whenever I'm in the store, plus I know some people who just got one, but I wanted to let people know that it's not perfect, I did have issues, but overall, 100% I totally love it and would recommend it--and maybe people can be more prepared if they're looking for, or buying their own ereader. Plus, I love a good story ;) Even if it's at my own expense ;)